March 21, 2012
by jim
2 Comments
As you know, the Maintenance Minder indicator in your 2009 Honda Fit is displayed when it’s time to bring your vehicle in for scheduled maintenance.
Please call us at … to schedule a service appointment. If you have already scheduled an appointment or
had this service performed, thank you.
I get this email from the Honda system, probably based on data the dealer puts in when my oil is changed. And it represents crappy service to me as a user.
This isn’t my first Honda, it’s my third. I’ve posted before about how this email could be improved, but there is more to it this time.
Honda now has a system to remind you when to do things. A wrench icon, accompanied by a letter (a thru d) gets displayed to tell me what needs to be done. In the pre-technology era, you had a list of things that needed to be done at X thousand miles. At 100,000 miles you do these things. Every 10,000 miles you change the oil.
Honda has eliminated this maintenance schedule. It’s now got the maintenance minder to tell me everything I need to know. Except it doesn’t. The standard interval for an oil change is 10,000 miles (I think). I have always changed my oil more often than that, so I’ve never actually seen that maintenance minder icon.
That also means if I needed to have the valves adjusted or it was time to check the brake discs, I would never know about it. I have to depend on the dealer to tell me these things. Which brings me to the point of this post.
I can’t trust them any more. They have actively done something that seems to stick us with unnecessary charges. Because the quickie oil change places seldom have 5W20, the recommended weight, we usually go to the dealer. Since I drive more than my wife, I’m more aware of how often I need to change my oil than I do hers, but I check hers often.
Earlier this week, she noted that her odometer mileage (170K) was past the mileage on her window sticker (168K), so she took the car to the dealer for service. She would have preferred somewhere more convenient, but as I said, they don’t have the right weight oil. After the service, she headed off for the rest of her day. So what’s the issue, you ask?
She happened to look at the window sticker they replaced on her windshield. It had her current 170K mileage on it. The prior one had the current mileage of the car the last time it had been changed as well, 168K. For my entire life, those oil change stickers have reflected the next time you need to change the oil. That makes sense. It’s a reminder and it’s purpose is to remind you to change the oil after a manufacturer-specified mileage period. it makes a better reminder if it tells you when the next change should be.
She took her car in for service because she thought she was 2,000 miles past due. Instead, because the dealer changed their practice to put current mileage on the sticker instead of due date/mileage, she was pushed into an unnecessary expense to the benefit of the dealer.
They should have said, you’ve only been 2,000 miles, are you sure? They didn’t. They took advantage of a woman. Because they changed a standard industry process to jigger how their customers expect things to work. And they seem to have done it to skim money from their customers. That’s beyond bad service if that’s the intent.
In general, Hondas are excellent cars. I’ve had some issues with the base Fit quality decisions, but it is still is a Honda. I may buy another Honda in the future, but it will take a while before the sour taste of this dealer experience is gone.